Maritime Operations Officer

Salary: £21,591

Employment Type: Administrative Officer

Location: Bridlington, Dover, Fareham, Milford Haven

Closing Date: 30th November 2020

Are you an efficient communicator who can stay calm and professional in a pressurised environment?

Would you like to join a team that makes a difference with every call?

Can you help us provide a vital service to the public and seafarers when they need it most?

We need dedicated and dynamic people to join us here at the Maritime and Coastguard Agency (MCA) and we'd love to hear from you.
Job description
You will play an integral role in coordinating emergency responses to incidents relating to Coastguard missions, gathering and analysing information to inform operational plans and enable delivery. You will also provide essential maritime safety advice to the mariner, coastal users and our partner organisations.

This is a challenging but rewarding role that would requires resilience and working calmly under pressure, sometimes in stressful and emotional situations.

Your duties will include:
• answering emergency calls (including 999) - bringing together information, participating in analysis and planning, managing and directing incident response and resources, providing support to partner organisations, and advising and informing others involved in an incident
• receiving, assessing and responding to reports concerning wrecks and debris (flotsam, jetsam, lagan and fishes royal)
• assisting in the preparedness and response to major emergencies through the maintenance and verification of appropriate records, databases and plans
• receiving alerts and related information regarding Maritime Security, assessing the information and passing it to the most appropriate authority while updating databases
• providing maritime safety information, safety advice and maritime information, such as tides and weather, navigational risks, safety advice and procedures
• monitoring vessel movements through the Vehicle Traffic Management Systems, identifying anomalies, intervening and responding to them, providing information and advice to vessels and incident response and reporting

We provide a 24/7 emergency service provision, so you will work within a rotating shift system.

Important note: locations and vacancies
If you are successful at interview for your preferred location and there are no positions available you will be placed on a merit list for 12 months and may be offered a position if one becomes available.

About you
You are resilient, reliable and able to work calmly in a busy operational environment. You can use your initiative and professional judgement to achieve the best outcomes in difficult situations.

You have excellent communication skills, with a professional telephone manner and the ability to listen and question well. You are well-organised, with good administration skills, and strong attention to detail.

We are looking to recruit people who want to develop and grow with us, and in return we can offer a full training programme and ongoing support to enable you to become the very best in Maritime Operations.

About us
The Maritime and Coastguard Agency (MCA) implements the government's maritime safety policy in the United Kingdom and works to prevent the loss of life and occurrence of pollution on the coast and at sea.

Safer lives, Safer ships, Cleaner seas.

Our vision is to be the best maritime safety organisation in the world.

Find out what it's like to work at the Maritime and Coastguard Agency

We are part of the Department for Transport (DfT). DfT is a great place to work, and our ‘one team’ approach really makes a difference. We value our staff and that’s why we’re committed to nurturing an inclusive environment across the Department.

You’ll be part of an innovative organisation that invests in all our people, ensuring we have the diverse skills to deliver transport that moves Britain ahead now and into the future.

DfT has been recognised for its leadership on workplace gender equality by being included in The Times Top 50 Employers for Women 2017.

DfT’s inclusion is recognition of our commitment to make the Department a great place to work through our culture of equality and inclusivity and the great strides we’ve made to raise the number of women in senior positions.

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at pace
• Communicating and Influencing

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Allowances total £5,000 (Night working - £2,000, Rotating shift - £2,000,
Public holidays & weekend working - £1,000). These are pro-rata for part time.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Successful candidates will be expected to have a medical.

Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

Please tailor your CV and statement of suitability to showcase your previous experience. Your statement of suitability should demonstrate your competence, experience and what you feel you would bring to the role of Maritime Operations Officer.

The sift is due to take place week commencing 30th November 2020.
Interview/assessment will be held week commencing 14th December 2020.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment will include:
• an interview and one or more exercises (such as a written assessment or assessments that test your abilities)

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. For further information on Success Profiles please click here

Your interview may consist of a range of question types. These may include questions about:
• what energises and motivates you
• how you would manage situations relevant to the role
• your previous experience
• your professional skills and knowledge

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

After submission of your application you will be invited to complete a Verbal Reasoning and Numerical Reasoning test.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 11th October. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact : MCA HR Resourcing
Name :
Recruitment team :
Email :

Further Information
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the sift panel.

We may hold a reserve list for up to twelve months. During this time, if a similar role is identified and you have been placed on the reserve list you may be considered for the post. Within the reserve list period, your application form and selection information may be shared across the department and its agencies.