Business Support Officer

Salary: £21,591

Employment Type: AO, Permanant

Location: Southampton

Closing Date: 17th January 2021

About the job

We welcome applications from all communities and we don’t discriminate against any identity. We’re interested to hear from you, regardless of your background.

Have you got exceptional communication skills?
Are you highly organised with the ability to prioritise varying workloads?
Do you have great attention to detail?
If so, then this role is for you!

Job description
The Maritime and Coastguard Agency (MCA) are looking for a highly diligent Business Support Officer within the Ship Standards and Technical Performance Support Team (TST). This is a diverse team that provides support to branches within the Directorate – UK Maritime Services (UKMS). UKMS are concerned with the safety of ships in terms of their navigation or operation, construction and equipment or environmental pollution.

This rewarding role will allow you to contribute to the maritime strategy for “Safer Ships and Cleaner Seas” by supporting the Agency to fulfil its international and domestic obligations in relation to ship safety, navigational safety and the prevention of environmental pollution from ships.

This is an exciting opportunity to develop your career and will give you variety to your working day as no day is the same.

The key responsibilities of this role are:
• Database input & reports
• Secretariat duties and support for internal & external meetings including minute taking and reports
• Customer service through dealing with enquiries from internal and external customers
• Ship survey arrangements
• Ship inspection and port state control administrative functions
• Production of statutory certificates and exemptions
• Website and intranet maintenance tasks
• Supporting the production of regulatory guidance documents
• Ad hoc tasks in accordance with the service level agreement in support of TST and Directorate functions

For further information please see the attached role profile.

About you
We would love to attract someone who has exceptional verbal and written communication skills. You will be able to tailor these to suit your audience and can do so clearly and confidently to ensure understanding.

We are looking for someone who is confident in building and maintaining strong working relationships across the business and wider industry. You will be able to build rapport quickly with internal and external stakeholders, working collaboratively and sharing best practice.

Excellent organisational skills are required and you will be able to manage and filter workflow as well as organise and prioritise your work to maximise productivity. You will be highly adaptable and flexible, adjusting to the requirements of the role.

Customer service skills are essential for this role as you will be representing the agency when dealing with internal and external stakeholders. You love to go the extra mile to ensure you give the best service through your passion for delivering great customer service.

You will have good attention to detail and take pride in producing work to a high standard. Proven IT skills are essential, in particular Microsoft Office software including Word and Excel.

We'll assess you against these behaviours during the selection process:
Working Together
Making Effective Decisions
Managing a Quality Service
Delivering at Pace

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

Find out what it's like to work at the Maritime and Coastguard Agency
Things you need to know

Successful candidates must pass a disclosure and barring security check.
People working with government assets must complete basic personnel security standard checks.

Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Strengths.
We are closely monitoring the situation regarding the coronavirus, and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

The Civil Service Nationality Rules has been updated following the United Kingdom’s exit from the European Union. The new rules will come into effect on 1st January 2021. We urge people from the EU, European Economic Area and Switzerland to be familiar with the updated Nationality rules prior to applying for this role.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Working Together. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

The sift is due to take place w/c 18th January 2021.
Interviews/assessments are likely to be held w/c 1st February 2021.

This interview could be conducted via a video interview, details of which will be provided to you should you be selected for interview.

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.

The selection process will be designed specifically for the role. As a result, your assessment could include:
• an interview
• one or more exercises (like a presentation or written exercise)

You’re encouraged to become familiar with the role profile, as you may be assessed against any of the criteria recorded within.

Please see attached candidate notes for further information about our recruitment process.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section

Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries
nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements

Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :
Name : Helen Sallows
Email :

Recruitment team :
Email :